Updating a ticket

You can update a ticket at any time. This may be a response to your hosting administrator or altering the details of the original ticket you submitted.

To update a ticket:

  1. Click on the Client Tickets link in the Trouble Ticket menu.

  2. Open the ticket that you want update.

  3. Underneath the Response to the problem title, enter a short, descriptive title of the update in the Title field and a detailed description of the update in the Detail field.

  4. Click on the button.

 

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